Senior Manager/Principal Manager, Training Allowance (IMD)
Core
Manage and administer Singapore Workforce Development Agency's SkillsFuture Mid-Career Training Allowance and Workfare Skills Support programmes, focusing on process design, stakeholder engagement, and data analysis to ensure compliance and operational efficiency.
Role type
Senior Manager / Principal Manager, Grant Operations & Process Management
Builds
Operational processes, SOPs, and system enhancements for training allowance administration
Domain
Public Sector / Workforce Development / Grant Administration (via careerplan.io/jobs/JR-10000056041-senior-managerprincipal-manager-training-allowance-imd-at-sggovterp)
Required skills
Grant administration, process design, stakeholder engagement, data analysis, risk management, audit support, outsourced partner management, policy implementation, workflow optimization
Preferred skills
Knowledge of SWDA Continuous Education Training (CET) grants, industry experience in incentives management
Technologies
Excel, word processing, presentation applications
Responsibilities
Review and develop business processes to support incentive programmes; Engage with learners and training providers to manage escalated appeals and queries; Identify risks and devise mitigating measures; Support periodic audits; Coordinate system enhancements with business technology; Design and streamline operational workflows and SOPs; Perform data extraction, collation, tracking, and analysis for reporting and risk management
Seniority
Senior Manager (6+ years, IC) / Principal Manager (7+ years, supervisory)