[LTA-DPO] MANAGER, USER EXPERIENCE (DIGITAL SHOPFRONT)
Core
Design and lead the user experience for an AI-powered digital shopfront platform serving citizens and staff, transforming complex services into intuitive journeys.
Role type
Manager, User Experience (Digital Shopfront)
Builds
An intelligent digital services platform for land transportation
Domain
Public sector / Land transportation / AI integration
Deliverable
production ML models | product features
Required skills
High-fidelity UI/UX design, usability research planning and execution, co-design workshop facilitation, design system architecture, vendor design management, AI experience design, human factors and cognitive load analysis, complex platform design
Preferred skills
Singapore public sector experience, enterprise platform delivery at scale
Technologies
Figma
Responsibilities
Create high-fidelity designs and interactive prototypes for citizen and staff interfaces; conduct usability testing and translate findings into design decisions; facilitate co-design workshops with stakeholders; refine the design system and component library; review and shape vendor design delivery; design AI interactions with clear expectations; track post-launch adoption and iterate based on evidence
Seniority
Manager, hands-on IC with strategic oversight