Project Manager
Core
Oversee IT Service Desk and Technical Support operations, manage incident/problem/change management, and deploy end-user computing devices across 28 libraries in Singapore.
Role type
Senior IT Project Manager / Service Delivery Lead
Builds
IT service delivery, end-user computing device deployments, and IT infrastructure compliance
Domain
Public sector / Library services / IT Operations
Required skills
IT Service Desk management, Incident/Problem/Change management, EUCD deployment, ITIL framework expertise, ITSM tools proficiency, budget planning, security compliance, stakeholder management
Preferred skills
Government sector experience
Technologies
ServiceNow, JIRA, BMC Helix
Responsibilities
Oversee day-to-day operations of the IT Service Desk and Technical Support team; Manage incident, problem, change, and service request lifecycles; Plan and execute EUCD deployment and technology refresh cycles; Ensure compliance with IT-QMS and security standards; Act as primary point of contact for user escalations; Drive continuous process improvement initiatives
Seniority
Senior, hands-on IC