Executive Manager (Service Strategy and Delivery Department) - Contract
Core
Lead the Customer Insights team to develop strategic customer intelligence capabilities, using advanced analytics and AI to support service delivery improvements and customer experience outcomes.
Role type
Senior IC Manager (Customer Intelligence & Predictive Analytics)
Builds
Predictive analytics capabilities, dashboards, reports, and data-driven recommendations for service planning and policy implementation.
Domain
Public Sector (NEA) / Customer Analytics / Predictive Analytics
Deliverable
production ML models
Required skills
Predictive analytics, statistical analysis, quantitative research, team leadership, stakeholder management, data visualization, strategic decision support
Preferred skills
AI-enabled analytics, predictive modelling, forecasting, experience with Qlik Sense/Tableau/Power BI
Technologies
Qlik Sense, Tableau, Power BI
Responsibilities
Analyse customer feedback and operational data to identify trends; Develop actionable insights for strategic decision-making; Lead development of predictive analytics capabilities; Translate findings into data-driven recommendations; Design and maintain dashboards and reports; Partner with stakeholders to drive service improvements; Lead and develop a team of officers.
Seniority
Senior, hands-on IC with team leadership
