Journey Coordination Lead
Core
Lead individual contributor owning the Student Experience Clearinghouse to coordinate student interactions, streamline processes, and design systemic campaigns across digital touchpoints.
Role type
Senior IC journey coordination lead
Builds
Cohesive student journey operating models, cross-channel engagement campaigns, and standardized governance routines
Domain
Higher education + student experience orchestration
Deliverable
product features
Required skills
functional leadership, student journey management, experience design, process governance, systems thinking, cross-functional influence
Preferred skills
behavioral design, digital engagement strategy, change management
Technologies
Student Compass, Student Friction Index, persistent profile
Responsibilities
Provide functional leadership and guidance to Student Journey Coordinators and Interns without direct people management. Establish and improve journey coordination operating models for intake, prioritization, and delivery. Guide design of systemic student journey campaigns to reduce fragmentation and improve retention. Partner with Product, Architecture, and Academic Operations to define requirements and roadmap for system consolidation. Serve as business lead for cross-channel workflows across email, texting, in-app notifications, and chats. Develop standards, playbooks, and governance routines for campaign planning and launch coordination. Identify patterns in ad-hoc requests to recommend process consolidation and automation. Translate student journey insights and feedback into clear experience requirements and prioritization recommendations. Coordinate cross-functional decision-making for journey experience design. Partner with analytics teams to define success measures and interpret campaign outcomes. Facilitate governance routines and stakeholder reviews for visibility into upcoming work. Model a collaborative approach with senior leaders on project scope and delivery expectations. Support change management by communicating process expectations and adoption needs.
Seniority
Senior, hands-on IC