HR Shared Services Senior Manager
Core
Leads the People & Talent People Center team to champion employee experience, manage operations, and drive process improvements for a large organization.
Role type
Senior HR Shared Services Manager (People Center)
Builds
Employee support operations, service level agreements (SLAs), and process improvements for People & Talent services.
Domain
Higher Education / Human Resources
Deliverable
Dashboards & analysis | client delivery
Required skills
HR operations, team leadership, process improvement, data integrity, stakeholder management, SLA management, root cause analysis, strategic planning
Preferred skills
Analytics, change management, cross-functional collaboration
Technologies
Case management tools, HR systems, communication channels (email, chat, telephones)
Responsibilities
Lead and develop a team of People Center representatives; ensure team meets designated metrics and service levels; identify and implement process improvements; act as a problem-solving resource for escalated inquiries; maintain data integrity in HR systems; collaborate with SMEs to evolve HR processes.
Seniority
Senior, hands-on IC with team leadership