Sr Manager, IT Service Management
Core
Lead regional IT operations, field support, end-user technology, and workplace systems across European office hubs and remote teams, pioneering an AI-first IT strategy.
Role type
Senior Manager, IT Service Management (Europe)
Builds
Seamless, secure, and modern digital workplace experiences for European corporate offices and remote teams
Domain
Enterprise IT Operations & Workplace Technology in Europe
Required skills
Distributed team leadership, IT service delivery management, Incident management escalation, Generative AI & AIOps integration, Enterprise networking & security architecture, IT budget & asset lifecycle management, European regulatory compliance (GDPR)
Preferred skills
Additional European language fluency, Office fit-out & event production management
Technologies
macOS, Windows 11, Google Workspace, Microsoft Active Directory / Azure AD (Entra ID), Jamf, Zoom & VC, Microsoft Intune, SSO/Okta, Python, PowerShell
Responsibilities
Lead and mentor a distributed team of senior systems engineers and IT support professionals across Europe; Own regional end-to-end IT service delivery ensuring world-class availability and user satisfaction; Serve as the senior regional escalation point for incident management and executive/VIP support; Spearhead IT AI and automation initiatives integrating GenAI tools and AIOps; Oversee enterprise workplace technology and collaboration systems including conference room AV and executive events; Manage regional IT budget, hardware asset lifecycles, and vendor partnerships; Ensure compliance with European regulatory standards including GDPR.
Seniority
Senior, hands-on IC with people management
