Sr Manager, IT Service Management
Core
Lead regional IT operations, field support, and end-user technology across European office hubs and remote teams, pioneering an AI-first IT strategy.
Role type
Senior Manager, IT Service Management (Europe)
Builds
Enterprise IT service delivery, automated troubleshooting pipelines, and intelligent support workflows for European corporate offices.
Domain
Enterprise IT Operations & Cybersecurity
Deliverable
production ML models
Required skills
Distributed team leadership, IT service delivery management, Generative AI/AIOps integration, Enterprise networking architecture, IT budget & vendor management, GDPR compliance
Preferred skills
Additional European language fluency, Office fit-out management
Technologies
macOS, Windows 11, Google Workspace, Microsoft Active Directory/Azure AD, Jamf, Zoom, Microsoft Intune, Okta, Python, PowerShell
Responsibilities
Lead and develop a distributed team of IT engineers; Own end-to-end IT service delivery and CSAT; Serve as regional escalation point for incidents; Spearhead AI and automation initiatives; Oversee enterprise workplace technology and AV systems; Manage regional IT budget and vendor partnerships.
Seniority
Senior, hands-on IC with people management
