Director of Operations, Global Technical Services
Core
Strategic and operational backbone of the Global Technical Services organization, turning customer lifecycle data into actionable insights and scalable processes.
Role type
Director of Operations (Customer Success/Revenue Operations)
Builds
Scalable operational cadence, global dashboards, and automated customer lifecycle procedures for the data platform, cybersecurity, and observability portfolios.
Domain
Enterprise SaaS / Cybersecurity / Data Platform
Deliverable
dashboards & analysis
Required skills
Long-range planning, budget allocation, capacity modeling, revenue forecasting, data-driven modeling, global business metrics, change management, stakeholder influence, SQL, UAT management
Preferred skills
MBA or equivalent strategic leadership experience, domain knowledge in data platform/cybersecurity/observability markets
Technologies
Gainsight, Salesforce, Snowflake, Tableau
Responsibilities
Lead Long-Range Planning (LRP) and annual operational planning; Act as primary liaison with Corporate Finance and RevOps; Develop data-driven models to align resources; Oversee development of standardized global dashboards; Establish global business metrics and MBO strategies; Design and implement automated customer lifecycle procedures; Lead deployment and optimization of Customer Success technology stack; Design training plans and change management strategies; Unite Customer Success with Product, Sales, and Support; Hire, mentor, and lead a global team of operations managers and data analysts.
Seniority
Director, strategic leadership & global team management
