Staff Professional Service Consultant - Customer Success Engineer
Core
Principal technical advisor and hands-on deployment specialist ensuring enterprise customers maximize the value, adoption, and security posture of their Next-Generation Firewall (NGFW) infrastructure.
Role type
Staff Professional Service Consultant - Customer Success Engineer (NGFW)
Builds
Enterprise NGFW deployments, centralized management platforms (Panorama, SCM), and advanced security feature implementations for large-scale customers.
Domain
Cybersecurity, Network Infrastructure, Cloud Security
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
NGFW architecture mastery, PAN-OS features, centralized management (Panorama/SCM), advanced threat protection (ATP, WildFire), SSL/TLS decryption, Zero Trust microsegmentation, routing protocols (BGP/OSPF), PKI, IAM integrations (SAML/RADIUS/LDAP), DLP, CASB, IoT security
Preferred skills
TAC experience, PCNSE certification, AI-driven security dashboards, AIOps
Technologies
PAN-OS, Panorama, Strata Cloud Manager (SCM), GlobalProtect, IPsec/SSL, BGP, OSPF, ZTP, ATP, WildFire, DLP, CASB, SaaS Security
Responsibilities
Conduct service reviews and maturity assessments, deploy and optimize security features (ATP, DLP, Decryption), guide platform migrations (Panorama to SCM), configure network operations (routing, HA, VPN), enable customers on automation and CLI/API usage.
Seniority
Staff, hands-on IC with strategic advisory
