Onboarding CSM
Core
Own the onboarding journey for a portfolio of enterprise/strategic customers across the Americas to accelerate time-to-value and drive strategic outcomes.
Role type
Senior IC Customer Success Manager (Onboarding)
Builds
Repeatable, programmatic onboarding experience for enterprise customers
Domain
Cybersecurity / Identity Governance and Administration (IGA)
Deliverable
client delivery
Required skills
IGA platform expertise, complex multi-threaded software onboarding, executive relationship management, project management, outcome-based frameworks, AI tool usage
Preferred skills
Gainsight experience, IAM/Active Directory knowledge, cloud platform knowledge
Technologies
SailPoint, Saviyant, RSA, Omada, One Identity, Smartsheet, Monday.com, Jira, AWS, Azure, GCP
Responsibilities
Manage >30 concurrent customer onboarding projects, define success plans and measurable business outcomes, execute project plans and manage risk, guide customers through platform adoption and training, leverage AI to automate tasks and improve playbooks, establish governance cadence, remove adoption blockers, partner with Sales on renewal/upsell strategy, provide product feedback
Seniority
Senior, hands-on IC