Implementation Specialist
Core
Deliver implementation of the Solera product set for customers across a region, bridging business and technical discussions to define effective implementation strategies.
Role type
Implementation associate (Professional Services)
Builds
Solera product configurations and integrations
Domain
Insurance / Automotive
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
requirements gathering, business analysis, project management, 3rd-level support, API integration knowledge, configuration management, test scenario documentation, agile methodology
Preferred skills
automotive or insurance market experience, commercial awareness, team leadership
Technologies
JIRA, Confluence, POSTMAN, JSON, SOAP, Oauth, XML, CSS, Excel (Macro level)
Responsibilities
Advise on best practices for Solera products and assist sales with proposals; collect and document customer needs to define implementation strategy; document test scenarios to validate configurations; provide 3rd-level support for customer deliveries; coordinate with product and sales teams to align roadmap and revenue goals; occasionally train customers on newly delivered configurations.
Seniority
Mid-Senior, hands-on IC