Sr Technical Support Engineer, Focused Services - SD-WAN
Core
Provide post-sales technical support, troubleshooting, and root cause analysis for complex SD-WAN and security network issues for customers and partners.
Role type
Senior IC Technical Support Engineer (SD-WAN/Security)
Builds
Customer environment stability and security; technical documentation and knowledge base articles
Domain
Cybersecurity, SD-WAN, Network Security
Deliverable
client delivery
Required skills
SD-WAN technology, Remote Access VPN, IPSEC, PKI, SSL, DNS, DHCP, TCP/IP, Authentication Protocols, Multi-factor authentication, Security services (IDS/IPS, Firewalls), Network debugging, Virtualization (AWS, Azure, VMWare, OpenStack), Firewall Central Management Systems
Preferred skills
Windows/Linux/MAC OS debugging, Cisco/Checkpoint/Juniper/Fortinet/PAN products, Cloudgenix
Technologies
Palo Alto Networks PAN, Cloudgenix, AWS, Azure, VMWare, OpenStack, Cisco, Checkpoint, Juniper, Fortinet
Responsibilities
Provide configurations and troubleshooting to customers; Manage support cases; Perform fault isolation and root cause analysis; Publish technical documentation and bulletins; Review technical documentation for training and marketing; Travel to customer sites for critical situations
Seniority
Senior, hands-on IC