Senior Technical Support Engineer- SASE & SD-WAN (NAM Shift)
Core
Architect, deploy, and optimize global SD-WAN and SASE network fabrics, acting as the final escalation point for complex outages and leading migrations from legacy MPLS/VPN to software-defined solutions.
Role type
Senior IC Network Engineer (SD-WAN & SASE)
Builds
Global SD-WAN overlays, SASE integrations (ZTNA, CASB, SWG), and secure cloud connectivity.
Domain
Cybersecurity / Network Engineering / Cloud Networking
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
SD-WAN platform expertise, SASE components (ZTNA, SWG, CASB), complex routing protocols (BGP, OSPF), tunneling protocols (IPsec, GRE), cloud networking (AWS, Azure, GCP), root cause analysis, network optimization (FEC, QoS)
Preferred skills
CCNP/CCIE or PCNSE certification, deep-packet analysis tools, infrastructure automation scripting
Technologies
Cisco Viptela/Velocloud, Palo Alto Prisma SD-WAN, Fortinet, ThousandEyes, Wireshark, SolarWinds, Python, Ansible, Terraform
Responsibilities
Lead architecture and design of global SD-WAN overlays and SASE integrations; orchestrate migration from legacy MPLS/VPN to agile solutions; act as final escalation for complex network outages; analyze traffic patterns to fine-tune FEC and QoS policies; facilitate root cause investigations and implement corrective measures; provide on-call support including weekends and holidays.
Seniority
Senior, hands-on IC