Senior Customer Success Manager - Prisma AIRS
Core
Own end-to-end operational delivery and lifecycle management for strategic enterprise accounts, ensuring secure automated workflows and full adoption of Prisma AIRS and Enterprise AI security portfolio.
Role type
Senior Enterprise Customer Success Manager (AI Security)
Builds
Production AI security workflows and enterprise security operations
Domain
Cybersecurity / Enterprise AI / Cloud Security
Deliverable
client delivery
Required skills
Service delivery governance, Executive account management, AI product adoption strategy, Project/program governance, Change management, C-suite stakeholder engagement, Data-driven account governance
Preferred skills
PMP, ITIL, Network security certifications (PCNSA, PCNSE, CCNA)
Technologies
Salesforce, Gainsight, Tableau, JIRA
Responsibilities
Orchestrate post-sale customer journey from onboarding to renewal, Guide enterprise clients in embedding AI-powered security features, Monitor service delivery metrics and customer health, Lead Executive Business Reviews focusing on business outcomes
Seniority
Senior, hands-on IC
