Strategic Analytics and Operations Manager
Core
Lead workforce planning, drive operational efficiency transformations, and provide executive-level strategic analysis to shape the company's direction.
Role type
Manager, AI Experiences Strategy & Operations
Builds
Operational efficiency improvements and strategic business plans for Global Customer Support
Domain
Cybersecurity / Enterprise Technology
Deliverable
dashboards & analysis
Required skills
Strategic planning, complex problem solving, change management, team leadership, data modeling (Excel/Sheets), executive communication
Preferred skills
Cybersecurity industry knowledge, leading through influence
Technologies
Excel, Google Sheets
Responsibilities
Own transformation execution cadence, lead workforce planning, drive case insourcing strategy, structure complex business problems, collaborate cross-functionally, present executive recommendations, support business planning, manage organizational change, coach team members
Seniority
Manager, hands-on IC with strategic scope