Staff Technical Support Engineer, NGFW
Core
Provide post-sales technical support, troubleshooting, and root cause analysis for Palo Alto Networks NGFW products to customers and partners.
Role type
Staff Technical Support Engineer (NGFW)
Builds
Customer support cases, technical documentation, and knowledge base articles for NGFW solutions.
Domain
Cybersecurity / Network Security
Deliverable
client delivery
Required skills
NGFW troubleshooting, fault isolation, root cause analysis, Remote Access VPN (IPSEC, PKI, SSL), TCP/IP, Authentication Protocols (LDAP, RADIUS), Firewall Central Management Systems, multi-factor authentication, virtualization (AWS, Azure, VMWare, OpenStack), complex network debugging
Preferred skills
Windows/MAC OS debugging, Cisco/Checkpoint/Juniper/Fortinet product experience
Responsibilities
Provide technical support and configurations to customers, manage support cases, publish technical bulletins and documentation, review training materials and manuals, travel to customer sites for critical situations
Seniority
Staff, hands-on IC
