Customer Fulfillment Manager
Core
Act as the single point of contact for service performance, product deployments, and support projects across assigned accounts, managing escalations and cross-functional collaboration.
Role type
Senior Customer Fulfillment Manager
Builds
Service delivery outcomes and customer satisfaction for enterprise cybersecurity clients
Domain
Cybersecurity / Enterprise IT Services
Deliverable
client delivery
Required skills
Project management, service delivery management, technical account management, CRM and enterprise workflow systems, stakeholder communication, cross-functional leadership, cybersecurity concepts, networking technologies
Preferred skills
MBA or Master of Engineering, CISSP or CISM certification, hands-on experience with Routing, Switching, VPNs, LANs/WANs, IPsec, and Encryption Technology
Responsibilities
Manage Technical Resource Request (TRR) lifecycles and escalations, mobilize cross-functional teams including Product Management and Engineering, partner with Sales to drive new business, create and maintain program dashboards, provide status updates to customers and leadership
Seniority
Senior, hands-on IC