Customer Success Product/Project Manager
Core
Single point of accountability for escalations and strategic initiatives, bridging product, engineering, and account management to drive rapid deployment of cybersecurity solutions.
Role type
Senior IC Product/Project Manager
Builds
Autonomous governance systems and operational protocol enforcement tools for enterprise cybersecurity clients
Domain
Cybersecurity / Enterprise SaaS
Deliverable
production ML models | product features
Required skills
Strategic initiative management, cross-functional influence without authority, prioritization in ambiguous environments, stakeholder communication, technical aptitude for complex systems, resource negotiation
Preferred skills
Background in customer support or success, knowledge of enterprise SaaS architecture, familiarity with autonomous governance systems
Technologies
Enterprise SaaS architecture, autonomous governance systems
Responsibilities
Manage incoming requests and escalations to shield engineering teams, translate high-level goals into actionable deliverables, drive initiatives from kickoff to launch, optimize the product request management process, influence cross-functional teams to enforce commitments
Seniority
Senior, hands-on IC