Senior Technical Support Engineer
Core
Senior Technical Support Engineer acting as a technical authority for enterprise customers, solving complex architectural challenges at the intersection of networking and security for Palo Alto Networks Prisma Access.
Role type
Senior IC technical support engineer (SASE/Prisma Access)
Builds
Production support for Prisma Access, GlobalProtect, and cloud-managed services
Domain
Cybersecurity, SASE, Networking
Deliverable
client delivery
Required skills
TCP/IP, BGP, OSPF, IPsec VPN, SSL/TLS, Web proxy, NGFW, ZTNA, SWG, CASB, Wireshark, MTR, Curl, SSL Decryption, DLP, WildFire, Advanced Threat Protection
Preferred skills
Python scripting, PowerShell scripting, SAML 2.0, Okta, Azure AD
Technologies
Prisma Access, GlobalProtect, Wireshark, MTR, Curl, Okta, Azure AD
Responsibilities
Lead resolution of critical technical issues involving Prisma Access and GlobalProtect; Debug complex routing and connectivity issues across hybrid environments; Perform deep-dive packet and log analysis for Root Cause Analysis; Act as technical point of contact for premium enterprise accounts; Collaborate with Product Management and Engineering to influence product improvements; Create technical documentation and lead internal training sessions; Mentor junior engineers.
Seniority
Senior, hands-on IC