Senior Technical Support Engineer-Prisma Access Browser
Core
Provide post-sales technical support, troubleshooting, and root cause analysis for Prisma Access Browser and complex network environments.
Role type
Senior Technical Support Engineer
Builds
Customer support solutions, technical documentation, and product feedback for cybersecurity clients
Domain
Cybersecurity, Network Engineering, Cloud Access Security Broker (CASB)
Deliverable
client delivery
Required skills
technical support, troubleshooting, root cause analysis, TCP/IP, DNS, IP routing, HTTP/HTTPS, VPN, IPSEC, PKI, SSL, LDAP, RADIUS
Preferred skills
Firewall Central Management Systems, SD-WAN, multi-factor authentication, virtualization (AWS, Azure, VMWare, GCP), competing security products (Cisco, Checkpoint, Fortinet)
Technologies
Prisma Access Browser, AWS, Azure, VMWare, GCP
Responsibilities
provide technical support and configurations, manage support cases, collaborate with engineering on defects, perform fault isolation, create technical documentation, provide on-call support
Seniority
Senior, hands-on IC