Managed XSIAM Service Delivery Lead
Core
Deliver white-glove onboarding, technical guidance, and continuous improvement for Managed XSIAM customers to enhance detection coverage and security posture.
Role type
Senior Managed Service Delivery Lead (XSIAM)
Builds
Customer security posture improvements, automation workflows, and scalable service frameworks
Domain
Cybersecurity, XDR, SIEM, SOAR
Deliverable
client delivery
Required skills
XDR, SIEM, SOAR technologies, incident and alert management, correlation development, data source onboarding, customer success, technical account management, security consulting, solutions architecture, SOC operations
Preferred skills
Enterprise cybersecurity or SaaS environment experience, collaboration with security analysts and threat hunters, automation workflow design
Technologies
XDR, SIEM, SOAR
Responsibilities
Deliver white-glove onboarding and ongoing technical guidance for Managed XSIAM customers, Collect and analyze customer security data to identify improvement opportunities, Advise customers on best practices for alert tuning and correlation optimization, Manage incoming customer requests and prioritize effectively, Lead customer touchpoints including onboarding sessions and security reviews, Partner with SOC engineering and Product teams to ensure consistent service quality
Seniority
Senior, hands-on IC