Sr. Technical Support Engineer, Focused Services, Cortex XSOAR
Core
Senior technical support engineer providing post-sales support, fault isolation, and root cause analysis for Palo Alto Networks' Cortex XSOAR platform.
Role type
Senior IC technical support engineer (SOAR)
Builds
Production support for cybersecurity SOAR platforms
Domain
Cybersecurity / Security Orchestration, Automation, and Response (SOAR)
Deliverable
client delivery
Required skills
SOAR platforms, Linux troubleshooting, fault isolation, root cause analysis, scripting (JS/Python/PowerShell/SQL/XDL/SPL), network protocols (DNS/SSH/HTTP/Email Routing), container services (Docker/Kubernetes), cloud infrastructure (AWS/Azure/GCP/OCI)
Preferred skills
None explicitly stated as preferred
Technologies
Cortex XSOAR, Linux, Docker, Kubernetes, AWS, Google Cloud, Azure, OCI, JS, Python, PowerShell, SQL, XDL, SPL
Responsibilities
Manage support cases from recording to resolution, conduct fault isolation and root cause analysis, author technical documentation and bulletins, provide configurations and troubleshooting to customers, collaborate with engineering teams, travel to customer sites for critical situations
Seniority
Senior, hands-on IC