Principal Customer Zero Enablement Change Enablement
Core
Drive internal adoption of Workday's own products (including AI agents) before market launch, acting as the connective tissue between Product Management and internal users.
Role type
Senior Manager, Customer Zero Enablement
Builds
Internal pilot programs, adoption strategies, and feedback loops for new Workday capabilities
Domain
Enterprise SaaS / AI / Change Management
Deliverable
product features
Required skills
Change management strategy, AI adoption evaluation, cross-functional leadership, stakeholder advocacy, persona-based campaign design, metrics definition
Preferred skills
PROSCI/CCMP certification, generative AI content creation, success story curation, industry trend analysis
Technologies
Slack, generative AI tools, intranet platforms, AI-powered chatbots
Responsibilities
Define Customer Zero enablement strategy, act as feedback conduit to Product Management, create adoption materials (videos, FAQs, chatbots), champion responsible AI use, track adoption metrics, build persona-based campaigns
Seniority
Senior Manager, hands-on IC with strategic influence
