Senior Technical Account Manager (APJ Shift)
Core
Senior Technical Account Manager providing proactive, personalized support and advocacy for Workday's largest strategic enterprise customers in the APJ region.
Role type
Senior Technical Account Manager (Enterprise SaaS)
Builds
Customer success, system reliability, and strategic alignment for large-scale ERP/HCM implementations
Domain
Enterprise Software (SaaS), Human Capital Management (HCM), Payroll, Financials
Deliverable
client delivery
Required skills
Technical acumen in ERP/HCM/Financials, Escalation management, C-level stakeholder engagement, Project management, Strategic account management, Risk assessment
Preferred skills
Workday product proficiency, Oracle/SAP/PeopleSoft experience, Business area expertise (HR/Payroll/Recruiting/Financials), Travel adaptability
Technologies
Workday HCM, Workday Payroll, Workday Financials, Oracle, SAP, PeopleSoft
Responsibilities
Act as primary support point of contact and advocate for strategic accounts; Coordinate and prioritize business-critical cases and escalations; Liaise between Operations, Professional Services, Development, and Product teams; Identify and mitigate risks in production activities; Chair customer steering committees and roundtables; Drive customer self-sufficiency and continuous improvement initiatives.
Seniority
Senior, hands-on IC with executive-level stakeholder management
