Information Systems Software Application Engineer
Core
Troubleshoot enterprise software applications, automate service requests, and perform root cause analysis across application, database, network, and integration layers.
Role type
Senior IC enterprise software application engineer (integration & automation)
Builds
Automated task resolution workflows and improved SLA performance for Workday and Salesforce platforms
Domain
Enterprise HR/Finance software, Cloud integrations, IT Service Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Enterprise software application development, Enterprise application integrations, Technical troubleshooting (App/DB/Network/Integration), Root cause analysis, SLA improvement, Process standardization, Salesforce platform expertise, Workday Go-To-Market applications, Workday Enterprise Applications
Preferred skills
Workday Integration Administrator certification, Source-to-Pay/Procure-to-Pay functional experience, IT service management tools expertise
Technologies
Workday, Salesforce, Stripe, MuleSoft/SnapLogic
Responsibilities
Lead automation of tasks and service requests, Perform trend analysis to improve SLAs and reduce case volume, Conduct technical root cause analysis for permanent resolution, Identify business risks and inefficiencies related to Salesforce platform, Document and maintain process standardization, Develop end-to-end expertise of Workday Go-To-Market and Enterprise Applications
Seniority
Senior, hands-on IC
