Senior Production Readiness Manager
Core
Ensuring successful performance testing and transition to production for large enterprise deployments, acting as the voice of the customer to drive resolution of performance issues.
Role type
Senior Production Readiness Manager (Customer Success/Implementation)
Builds
Pre-deployment performance testing and business-critical activities in production for large enterprise accounts
Domain
Enterprise SaaS (ERP/HR/Finance) implementation and support
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Technical competence in Workday architecture, project management, indirect influence with senior leadership, crisis management, risk avoidance, complex B2B account management, ERP system performance expertise
Preferred skills
Experience with HR, Time Tracking, Recruiting, Financials, or Payroll applications, crisis management, fast-paced process-focused environment adaptation
Technologies
Workday, ERP systems, SaaS platforms
Responsibilities
Guide largest strategic customers through pre-deployment performance testing, coordinate internal teams to meet project deliverables, own and drive customer escalations for blocking issues, manage expectations and build relationships with implementation partners
Seniority
Senior, hands-on IC