Service Coordinator
Core
Service coordinator acting as a technical advisor and client liaison for Linde Material Handling, managing the technical service center (STS), coordinating field technicians, and planning/optimizing service interventions.
Role type
Mid-level service operations coordinator
Builds
Maintains fleet availability and service delivery for material handling equipment
Domain
Industrial equipment / Intralogistics / After-sales service
Required skills
Technical maintenance knowledge, team coordination, customer service, contract management, budgeting, operational planning
Preferred skills
Supervision of service technicians, quality process improvement, HSE compliance
Technologies
Service management systems, billing systems
Responsibilities
Manage incoming service calls and open/close service orders; Prepare repair and battery sales quotes; Handle customer complaints and claims; Plan and coordinate field technician interventions and spare parts delivery; Monitor technician productivity and order fulfillment; Ensure contractual SLA compliance; Manage warranty claims and damage assessments.
Seniority
Mid-level, hands-on IC