Software Support Engineer-Night Shift
Core
Provide technical support for software solutions, helping customers resolve issues, optimize system performance, and maximize product value.
Role type
Software Support Engineer
Builds
Support services for logistics and supply chain software products
Domain
Logistics and Supply Chain
Deliverable
client delivery
Required skills
software troubleshooting, SQL database management, Windows OS proficiency, technical documentation, customer training
Preferred skills
Java, C, C#, or Python programming, material handling experience, customer service experience
Responsibilities
Diagnose and troubleshoot software issues via phone, email, and chat; Collaborate with development teams to resolve complex issues; Document and track customer issues; Conduct training sessions for customers on software usage; Participate in on-call rotation during non-business hours
Seniority
Individual Contributor