Service Transition Agent
Core
Own end-to-end service transition processes for new services and major changes in a regulated financial environment, ensuring operational readiness and compliance before production.
Role type
Service Transition Agent (Financial Services)
Builds
Production-ready financial services and major system changes
Domain
Financial Services / Regulated Industry / IT Service Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Service Transition management, ITIL practices (Change, Release, Service Validation), Operational readiness assessment, Risk and control framework understanding, Regulatory compliance knowledge, Stakeholder management, Go/no-go decision making, Vendor/outsourcing risk validation, Knowledge transfer facilitation, Audit trail documentation
Preferred skills
Experience with complex or high-risk service transitions, Deep understanding of operational resilience principles, Ability to challenge delivery teams on readiness
Technologies
ITIL, Service Transition tools, Risk management frameworks
Responsibilities
Define and enforce service acceptance criteria and transition standards, Coordinate service acceptance reviews and go/no-go decisions, Identify and document transition-related risks and mitigation plans, Act as interface between project delivery, operations, and compliance teams, Validate vendor documentation and support models, Improve transition processes to reduce failed changes and early-life incidents
Seniority
Mid-Senior, hands-on IC
