Incident Management Lead – Federal Healthcare
Core
Oversee operational activities for incident management, tracking, reporting, and resolution for a large federal healthcare federation's electronic medical record system implementation.
Role type
Senior IC Incident Management Lead (Federal Healthcare)
Builds
Operational dashboards and reports for executive stakeholders using ServiceNow and PowerBI
Domain
Federal Healthcare / Electronic Medical Records (EMR) / IT Service Management
Deliverable
dashboards & analysis
Required skills
Incident management tracking, ServiceNow, PowerBI, stakeholder communication, process documentation, quality control, risk escalation
Preferred skills
EMR implementation experience, Revenue Cycle workflows, Federal agency experience, ITSM escalation workflows
Responsibilities
Monitor, update, and report on existing tickets; Prepare regular updates and briefings for senior management; Facilitate data gathering and issue update meetings; Support development and documentation of processes and standards; Perform quality control reviews of incident data repositories; Identify risk areas and escalate issues for resolution
Seniority
Senior, hands-on IC