General Manager - RCM
Core
General Manager responsible for the full lifecycle of Revenue Cycle Management (RCM) for healthcare clients, managing service levels, customer satisfaction, and process deployment to meet revenue and cost goals.
Role type
Senior Manager, RCM Operations
Builds
RCM processes and systems for healthcare organizations
Domain
Healthcare / Revenue Cycle Management
Required skills
P&L reporting, financial analysis, process management, team productivity management, MIS reporting, recruitment, stakeholder management, domain knowledge of US Healthcare RCM
Preferred skills
MBA, strong analytical abilities, quantitative skills
Technologies
None explicitly stated
Responsibilities
Manage and report adherence to service levels; ensure customer satisfaction via CSAT & ESAT scores; deploy best-in-class processes/systems; ensure process health score >95%; ensure seat utilization >1.8; manage employee retention and engagement; contribute to recruitment; facilitate domain and leadership sessions; connect with Delivery Heads and customers; collaborate across departments.
Seniority
Senior Manager
