SDM - RCM
Core
Manage a team of agents to execute day-to-day activities, planning deliverables, and ensuring SLAs are met for client accounts in the healthcare sector.
Role type
Manager, Revenue Cycle Management (RCM) operations
Builds
Operational efficiency and service delivery for healthcare client accounts
Domain
Healthcare / Revenue Cycle Management
Deliverable
client delivery
Required skills
team management, SLA/KPI management, process improvement, conflict resolution, resource planning, financial management, project management, quality control
Preferred skills
MBA, strong analytical and quantitative abilities
Technologies
business support software
Responsibilities
Oversee team activities and ensure SLA compliance, handle client escalations and participate in client meetings, initiate process improvements, manage team budget and finances, plan deliverables based on agent availability
