General Manager - RCM
Core
General Manager for Quality in Revenue Cycle Management (RCM) for US healthcare clients, managing service levels, customer satisfaction, and process deployment to meet revenue and cost goals.
Role type
Senior Manager, General Manager for Quality (RCM)
Builds
RCM processes and quality frameworks for healthcare organizations
Domain
US Healthcare, Revenue Cycle Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
P&L reporting, financial analysis, process management, team productivity management, MIS reporting, employee retention, recruitment participation, domain knowledge of US Healthcare RCM
Preferred skills
MBA, strong analytical abilities, quantitative skills, leadership facilitation
Technologies
None explicitly stated
Responsibilities
Manage and report adherence to service levels; ensure customer satisfaction via CSAT & ESAT scores; deploy best-in-class processes/systems; manage team productivity and process health scores; oversee MIS reporting and training fulfillment; manage employee retention and engagement; contribute to recruitment screening and interviewing; facilitate domain and leadership sessions.
Seniority
Senior Manager, hands-on IC with leadership responsibilities