Associate Manager - Application Development
Core
Oversee quality of calls and customer service delivery, manage performance and service quality to guarantee customer satisfaction, and monitor reports to make changes to the application as required.
Role type
Associate Manager, Application Development (Healthcare Revenue Cycle)
Builds
Customer service operations and application monitoring for healthcare clients
Domain
Healthcare / Revenue Cycle Management / Application Development
Deliverable
client delivery
Required skills
MUMPS programming, Revenue Cycle software (Athena HPA, Athena, Epic, Cerner), EDI
Preferred skills
US Healthcare Revenue Cycle experience, Athena HPA experience, Athena experience
Technologies
MUMPS, Athena HPA, Athena, Epic, Cerner
Responsibilities
Relay vital information via timely and accurate reports; Produce solid and effective strategies based on data reports and analysis; Oversee and manage performance and service quality; Establish and maintain communication with clients and team members; Monitor reports and make changes to the application
Seniority
Manager, hands-on IC