Auto Physical Damage Claim Specialist
Core
Handle commercial auto physical damage claims, PIP/MedPay matters, and minor to moderate bodily injury claims, resolving routine repairable losses and managing outcomes for appraisal, estimating, and salvage partners.
Role type
Senior IC auto claims specialist
Builds
Efficient resolution of commercial auto claims and repair processes
Domain
Insurance / Commercial Auto Claims
Deliverable
client delivery
Required skills
Auto physical damage claims handling, Liability determination, Total loss evaluation, Fraud identification, Subrogation, Reserve setting, Vendor management, State adjuster licensing
Preferred skills
Commercial auto or fleet experience, AIC, CPCU, I-CAR, ASE collision training
Technologies
Police reports, Dashcam data, Telematics data, Digital payment portals
Responsibilities
Review new auto physical damage assignments at first notice of loss; Make timely, well-documented liability determinations using police reports and scene information; Triage each claim to the appropriate handling channel including virtual appraisal and total loss; Evaluate physical damage and deliver timely decisions and payments; Investigate and evaluate minor to moderate bodily injury claims; Identify subrogation opportunities and pursue recovery; Set and adjust reserves promptly and accurately; Communicate proactively with insureds, claimants, brokers, and fleet managers.
Seniority
Mid-Senior, hands-on IC