Dispatch Specialist
Core
Answer 9-1-1 and emergency calls, coordinate police, fire, and medical responses, and provide pre-arrival/post-dispatch instructions.
Role type
Emergency dispatch specialist
Builds
Emergency response coordination for public safety agencies
Domain
Public safety / Emergency services
Deliverable
client delivery
Required skills
Multi-tasking under pressure, operating computer systems, retrieving critical information, following emergency protocols, accurate verbal communication, location determination
Preferred skills
Knowledge of local streets and highways, word processing, database software, grammar and spelling
Responsibilities
Receive and process emergency service calls, dispatch appropriate personnel, provide pre-arrival instructions, gather caller and location details, respond to officer information requests, maintain certification for law enforcement information systems