Technology Support - Irvine
Core
Monitor healthcare transaction processing applications and services to ensure stable, reliable daily performance, triage escalations, and resolve processing exceptions.
Role type
Senior IC technology support engineer (application operations)
Builds
Cloud-hosted SaaS applications for healthcare payments
Domain
Healthcare payments / Banking operations
Required skills
application operations, production support, systems integration, SQL (Oracle), ITIL, incident triage, log analysis, metrics monitoring, AI-assisted validation, operational runbooks
Preferred skills
healthcare billing/management application support, monitoring/observability tools (Datadog, Dynatrace), Linux/Unix production support, electronic data interchange workflows, Jira/ServiceNow/Splunk/Grafana
Technologies
AI Backbone Cloud Datadog Dynatrace Grafana JIRA Linux Oracle SQL ServiceNow Splunk Unix
Responsibilities
Monitor healthcare transaction processing applications and services to ensure stable, reliable daily performance. Triage issues escalated by service teams and coordinate prompt resolution with partners. Research and resolve processing exceptions to reduce operational risk and customer impact. Use enterprise-authorized AI capabilities to accelerate incident triage and root-cause hypothesis generation, validating outputs. Monitor production application components to support high availability and meet customer service-level expectations. Follow operational agreements and runbooks to support end-to-end service delivery. Produce ad hoc reports using SQL and Oracle databases to support operational and business needs. Identify and implement opportunities to improve processes, systems, monitoring, and operational workflows.
Seniority
Mid-level, hands-on IC
