Counter Manager (Travel Retail)
Core
Operational and commercial leader of the CHANEL counter and Beauty Lounge in Changi Airport, responsible for team leadership, sales targets, and delivering an exceptional luxury client experience.
Role type
Senior retail operations manager (luxury travel retail)
Builds
CHANEL counter and Beauty Lounge operations in Changi Airport
Domain
Luxury retail, beauty, travel retail
Deliverable
product features
Required skills
Team leadership and coaching, Commercial performance management, Clienteling and relationship building, Operations and standards management, Stakeholder collaboration, Business acumen
Preferred skills
CHANEL product storytelling, Beauty consultation, Handling complex client situations
Technologies
None stated
Responsibilities
Lead, coach, and develop the counter team to deliver outstanding client service and commercial performance; Own and drive achievement of counter sales targets and KPIs; Champion an elevated, personalized CHANEL client experience at every interaction; Manage daily floor operations, including shift planning, merchandising, and stock management; Build effective partnerships with travel retail management and airport stakeholders.
Seniority
Senior, hands-on IC