Customer Care Advisor
Core
Handle customer inquiries and complaints across phone, email, and chat channels while driving customers to physical boutiques for a seamless luxury experience.
Role type
Customer Care Advisor (Contact Center)
Builds
Customer support interactions and boutique appointment coordination
Domain
Luxury retail / Customer service
Deliverable
client delivery
Required skills
Complex problem-solving, multi-tasking, excellent communication, adaptability, high-speed typing (50+ wpm), cross-department collaboration
Preferred skills
Master's degree, prior luxury industry experience
Responsibilities
Answer customer inquiries via phone, email, and chat; coordinate boutique visits and appointments; handle complaints and after-sales requests (invoices, tax refunds); provide product care and return information; collaborate with local and overseas departments to resolve issues.