Fragrance & Beauty Boutique Director - Americana, CA
Core
Lead and develop a Fragrance & Beauty boutique team to deliver exceptional client experiences and drive sales performance for CHANEL.
Role type
Senior boutique director (retail operations & team leadership)
Builds
Fragrance and beauty retail operations, client experiences, and sales results
Domain
Luxury retail, beauty, and fragrance
Deliverable
product features
Required skills
team leadership and development, sales performance management, client experience design, operational budgeting, inventory management, loss prevention, visual merchandising, multi-channel strategy
Preferred skills
foreign language skills, passion for CHANEL heritage
Technologies
CRM systems, scheduling tools
Responsibilities
Coach and develop boutique staff including succession planning and recruitment; drive sales objectives and manage KPIs; maintain brand image, visual standards, and hygiene; manage store operations, stock levels, and expenses; resolve client issues and foster relationships; optimize staff scheduling and floor coverage.
Seniority
Senior, hands-on IC