Associate Director, Client Development, South Coast Plaza
Core
Develop and execute high-level client development strategies to maximize engagement and retention for VIP and high-potential clients at a luxury retail boutique.
Role type
Senior client development leader (luxury retail)
Builds
Client engagement programs, high-ROI events, and exclusive experiences for top-tier clientele
Domain
Luxury retail / Fashion
Deliverable
product features
Required skills
Strategic planning, relationship management, clienteling, event strategy, high-level networking, client retention, cross-functional partnership
Preferred skills
Existing high-end local network, community leadership, brand ambassadorship
Technologies
None stated
Responsibilities
Set vision for client development strategy for VIP and high-potential segments; Develop strategies to improve Voice of Customer (VOC) in partnership with boutique management; Define and implement clienteling strategies; Lead client and business development to create exceptional experiences; Develop and implement high ROI event strategies; Identify and target high potential clients to increase retention; Partner with corporate teams to elevate programs for top clients
Seniority
Senior, hands-on IC