Client Care Advisor
Core
Act as the first line of contact to address clients' queries and needs in Bahasa Indonesia, providing product advisory and seamless omni-channel support for the CHANEL luxury brand.
Role type
Customer Care Advisor (First Line Support)
Builds
Seamless omni-channel customer care experience for CHANEL clients
Domain
Luxury retail / Customer Service
Deliverable
client delivery
Required skills
Bahasa Indonesia (fluent), product knowledge, issue resolution, relationship building, cross-functional collaboration
Preferred skills
empathy, resilience, growth mindset, adaptability to new systems
Responsibilities
Address client queries and solve issues in Bahasa Indonesia; build long-term client relationships; provide product advisory; guide clients through troubleshooting; escalate cases to functional teams; assist internal teams with outbound client engagements.