Project Manager, Omnichannel Client Data
Core
Lead omnichannel client data workstreams to ensure coherent client journeys across regions, touchpoints, and platforms for Chanel's global ecosystem.
Role type
Senior Project Manager (Omnichannel Client Data)
Builds
Global client data platform, client preference centre, and seamless cross-regional digital experiences
Domain
Luxury retail, digital transformation, client data management
Deliverable
product features
Required skills
omnichannel project management, stakeholder alignment, cross-regional coordination, client journey mapping, UX/UI adaptation, data quality monitoring, incident management, requirement translation
Preferred skills
consent management, privacy regulations, luxury retail industry knowledge
Technologies
PowerPoint, Excel, Word
Responsibilities
Lead and monitor omnichannel workstreams ensuring progress visibility and stakeholder alignment; Translate complex business and regulatory needs into clear client journey scenarios; Drive coherence across client touchpoints including login journeys and UX/UI improvements; Partner with Regions, Divisions, Business, IT, and Legal to shape aligned solutions; Manage evolutions to the Global Client Preference Centre including new-market deployments; Monitor consent-data quality, completeness, and KPIs; Coordinate cross-regional discussions on client engagement topics; Act as central point of contact for the Pioneer Community facilitating meetings and resolving blockers; Coordinate assessment and communication of client-data incidents.
Seniority
Senior, hands-on IC
