CDI - Global Intranet Platforms Service Owner - Corporate - H/F/X
Core
Global Service Owner for intranet platforms and digital workplace solutions, ensuring reliability, governance, and strategic evolution for Chanel employees worldwide.
Role type
Senior Service Owner / Platform Manager
Builds
Global intranet services, digital employee experience platforms, and collaboration tools for all Chanel entities.
Domain
Enterprise Digital Workplace / Intranet / IT Service Management
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Global service ownership, intranet strategy, Centers of Excellence leadership, project portfolio management, L2/L3 support operations, security & compliance governance, vendor partnership management, FinOps, ServiceNow process improvement, front-end web development, AI/Agentic capabilities integration
Preferred skills
Experience with LumApps, Microsoft SharePoint Online, React, Microsoft 365 ecosystem, Azure AD, SAML/SSO, Akamai, web analytics, Agile methodologies
Technologies
LumApps, Microsoft SharePoint Online, React, Microsoft 365 (Teams, OneDrive, Forms, Copilot), Azure AD, SAML/SSO, Akamai, ServiceNow
Responsibilities
Define and run the global intranet service offering and governance; manage project portfolio and operational SLAs; provide worldwide L2/L3 support and incident management; establish security, compliance, and data governance standards; drive Centers of Excellence and Proofs of Concept for emerging technologies.
Seniority
Senior, hands-on IC with global accountability
