CDI - Global Intranet Platforms Service Owner - Corporate - H/F/X
Core
Global Service Owner for Intranet and No Code Platforms, defining strategy, ensuring operations, and driving adoption of digital workplace solutions for all Chanel entities worldwide.
Role type
Senior Service Owner / Platform Manager (Intranet & Digital Workplace)
Builds
Global intranet solutions, internal communication platforms, and digital employee experience tools.
Domain
Enterprise Digital Workplace, Intranet, No-Code Platforms, IT Service Management
Required skills
Service ownership, global platform management, Centers of Excellence leadership, project management, stakeholder engagement, technical architecture, security & compliance, vendor management, FinOps, incident management, L2/L3 support coordination, roadmap planning, POC leadership
Preferred skills
AI and Agentic capabilities integration, modern web app integration, custom website technology, ServiceNow expertise, LumApps partnership management, Microsoft SharePoint Online expertise, React development, Azure AD, SAML/SSO, Akamai, web analytics
Technologies
LumApps, Microsoft SharePoint Online, React, Microsoft 365 (Teams, OneDrive, Forms, Copilot), Azure AD, SAML/SSO, Akamai, ServiceNow, Microsoft Teams
Responsibilities
Define and run the global Intranet service offering and strategy; Ensure reliable day-to-day operations and meet SLA commitments; Manage the project portfolio and drive operational excellence; Establish governance, standards, security, and compliance; Lead L2/L3 support and lifecycle management; Drive a Global Intranet Center of Excellence and lead Proofs of Concept.
Seniority
Senior, hands-on IC with global accountability
