Digital Services, Retail & CRM IT Business Analyst
Core
Ensures stability, quality, and continuous improvement of e-Commerce, Retail, and CRM solutions for the Swiss Markets region (Switzerland, India, Brazil, Mexico, LATAM) through run support, testing coordination, and small-to-medium project delivery.
Role type
Senior IT Business Analyst (e-Commerce, Retail, CRM)
Builds
Reliable digital ecosystem for e-Commerce, Boutique POS, CRM platforms, and order fulfillment management.
Domain
Retail, Luxury Goods, e-Commerce
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
e-Commerce functional expertise, CRM functional expertise, OMS & Fulfillment flows knowledge, payment flows knowledge, release management, incident management, testing coordination, stakeholder coordination, SQL queries, ETL, web services, RFID familiarity, boutique counting systems knowledge, OAB solutions knowledge, POS systems knowledge, Salesforce familiarity
Preferred skills
Salesforce expertise, POS systems (Oracle XSTORE, SIOCS, CEGID CBR-Y2) expertise, SQL/ETL/Web services expertise, RFID/Boutique counting/Queue management/OAB expertise
Technologies
SAP HYBRIS, Adyen, Kibana/ELK, Commerce Tools, Oracle POS (ORION), Pioneer, ACET, Tallyfi, Prodco, RFID, InChanel, MyInventory App, OAB, Salesforce, Oracle XSTORE, SIOCS, CEGID CBR-Y2
Responsibilities
Guarantee availability, performance, and quality of e-Commerce, POS, Digital applications, and CRM platforms; Coordinate run activities, incident management, and root cause analyses; Co-lead testing activities (SIT, UAT, regression) and ensure functional/integration/end-to-end test coverage; Lead or contribute to small-to-medium-scale projects and functional evolutions; Coordinate e-Commerce migration rollout; Act as key interface between Business, Markets, Global IT, and external partners; Maintain documentation and ensure compliance with IT governance and security standards.
Seniority
Senior, hands-on IC