Business Solutions Manager
Core
Market-level owner and key contact for business applications supporting operations across CHANEL boutiques and corporate offices in Hong Kong and Macau, ensuring seamless digital engagement and operational efficiency.
Role type
Senior Business Solutions Manager (Retail Technology)
Builds
Retail, corporate, and office applications including POS, traffic analytics, visual merchandising solutions, and advisor tools.
Domain
Luxury retail, omnichannel technology, and digital transformation
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Business application ownership, solution design, requirement elicitation, project delivery, change management, service management, vendor management, stakeholder management, innovation strategy
Preferred skills
Experience with Oracle Xstore, ITIL frameworks, corporate application environments (ERP, HRIS), data analytics platforms
Technologies
Oracle Xstore, OMS, eCommerce platforms, CRM platforms, ERP systems, HRIS systems
Responsibilities
Act as primary point of contact for local business applications; lead requirement gathering and solution analysis; own project planning and delivery; manage application performance and incident resolution; ensure compliance with security and data privacy regulations; build relationships with local business teams and regional/global teams.
Seniority
Senior, hands-on IC with strategic advisory responsibilities