Client Care Advisor
Core
First line of contact for clients to address inquiries, needs, and issues across all channels, delivering a luxury experience and building long-term relationships.
Role type
Client Care Advisor (Customer Service)
Builds
Seamless omni-channel client experience and brand loyalty for CHANEL clients.
Domain
Luxury retail / Consumer goods
Deliverable
client delivery
Required skills
Client care experience, product knowledge, interpersonal skills, communication, problem solving, adaptability, empathy, resilience, growth mindset
Preferred skills
Ability to navigate various systems, capture client insights, adopt new technologies
Responsibilities
Handle client inquiries and resolve issues independently, build long-term client relationships, assess and escalate complex cases, collaborate with boutiques and internal teams, assist with outbound client engagements
Seniority
Individual Contributor