Business Process Manager
Core
Lead business process change management initiatives and provide BPM expertise to support Fidelity Canada's strategic goals.
Role type
Business Process Manager
Builds
Operational improvements, risk-reduced processes, and digitally enabled workflows for Fidelity Canada's investment portfolios and services.
Domain
Financial Services / Business Process Optimization
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Business process analysis, process improvement, operational excellence, change management, value stream mapping, business case development, financial modelling, risk identification, digitalization strategy
Preferred skills
Lean Six Sigma (Green Belt or Black Belt), technology implementation, automation solutions
Technologies
Process flow-charting tools, digitalization platforms, IT collaboration tools
Responsibilities
Lead discovery work and facilitate problem-solving workshops for business initiatives; Analyze complex business issues to identify pain points and design solutions; Develop end-to-end process and value stream mapping for current and future states; Lead business change management assignments to improve operational processes and reduce risk; Prepare documentation of process changes, operating procedures, and target operating models; Collaborate with technology partners to implement automation and digitalization solutions.
Seniority
Mid-Senior, hands-on IC