Team Manager Service Delivery
Core
Overseeing the day-to-day activities of a Service Delivery team to ensure high-quality customer service and operational efficiency for brokerage clients.
Role type
Team Manager, Service Delivery
Builds
Trade execution, clearing, custody, and back-office support services for Canadian brokerage firms.
Domain
Financial Services / Clearing & Custody
Deliverable
client delivery
Required skills
People management, coaching and mentoring, process improvement, operational oversight, client relationship management, problem resolution, regulatory compliance, tactical planning, change management
Preferred skills
Bilingual proficiency (French/English), Canadian Securities Course (CSC) certification, experience in brokerage operations
Technologies
Excel
Responsibilities
Managing the service delivery model by diagnosing and resolving issues, monitoring intra-day activities and case volumes, ensuring timely client resolutions, coaching and developing direct reports, acting as an internal liaison for clients, implementing process improvements, providing oversight of work compliance, and assisting with escalations.
Seniority
Mid-level Manager
